Effective Date: [13-April-2025]

At NzuriCoach, we deeply value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you access our platform. By using NzuriCoach, you agree to the practices outlined below.

1. Information We Collect

When you use NzuriCoach, we may collect the following types of personal data:

Personal Identification Information
When you register as a coach or client, we collect your name, email address, phone number, and other relevant contact details.

Service-Related Information
We collect data regarding your interactions with coaches or clients, preferences, goals, and session-related information to personalize your experience.

Payment Information
For paid coaching services, we collect billing addresses and payment details (processed securely through third-party providers).

Usage Data
We collect information about how you interact with our platform (e.g., IP address, browser type, pages visited) to optimize and improve user experience.

Communication Data
Any communication through our platform, including inquiries or support requests, may be stored for quality assurance and service improvement.

2. How We Use Your Information

We use your information for the following purposes:

• Connecting Clients and Coaches
  To match clients with certified coaches based on needs and preferences.
• Improving Services
  To enhance platform features, user experience, and coach-client interactions.
• Customer Support
  To respond to your questions, concerns, and technical issues.
• Processing Payments
  To handle transactions securely and maintain accurate financial records.
• Ensuring Confidentiality
  To provide a safe space where coaching is conducted with the highest respect for privacy.

3. Data Protection and Security

We use appropriate administrative, technical, and physical safeguards to protect your data. However, please be aware that no system is entirely immune to risk.

4. Sharing Your Information

NzuriCoach does not sell or rent your personal information. We may share your data only in these situations:

• With trusted third-party providers (e.g., payment processors) essential to platform operations.
• If legally required to comply with a court order or applicable law.
• In connection with a business transfer (e.g., merger, acquisition).

5. Third-Party Links

Our platform may include links to third-party websites. We are not responsible for their content or privacy practices. Please review their policies before submitting information.

6. Your Rights

You have the right to:

• Access, modify, or delete your personal data.
• Opt out of marketing emails or platform notifications.
• Request limitations on how we use your data.

To make any such request, please contact us at team@nzuricoach.com.

7. Updates to This Policy

We may revise this Privacy Policy occasionally. The updated version will be posted on this page with a new effective date. Please check this page regularly for changes.

8. Contact Us

For questions, concerns, or data requests, reach out to us:

NzuriCoach
Email: team@nzuricoach.com
Phone: +250788991551